Our Features
Customer Service Management
Case Management
E-Services Management
Contract & Account Management
Admin & Operations Management
Reporting & Dashboards
Customer Interaction and Feedback
Design and implement a personalized customer interaction platform with customizable feedback forms.
Develop a sophisticated Incident Reporting system with custom fields and analytics capabilities for in-depth incident analysis.
Notification and Communication
Develop a robust custom communication system allowing the client to define and manage various notification templates and communication channels.
Provide customization options for Customer, Operator, and Contract-related communications to align with specific communication strategies.
Additional Waste Collection/Services
Design a custom module for handling additional waste collection and services, offering configurable options to accommodate various service types and pricing structures
SLA Implementation
Implement a custom SLA management system, allowing the client to define, modify, and manage SLAs dynamically.